Privacy Policy

Amanda Fritz Aesthetics Privacy Policy

Commitment to Privacy

At Amanda Fritz Aesthetics (“we”, “our”), we are committed to protecting the privacy and confidentiality of personal and sensitive information, particularly in relation to cosmetic injectables and aesthetic treatments. We comply with the Commonwealth Privacy Act 1988 and adhere to the Australian Privacy Principles (APPs) in collecting, using, disclosing, securing, and providing access to personal information.

This Privacy Policy outlines how we manage personal information collected in the course of providing our services, particularly those related to cosmetic injectables.

Personal Information Collection

We collect personal information necessary to provide cosmetic injectable services and related aesthetic treatments, as well as to ensure compliance with legal and safety requirements.

The types of personal information we may collect include:

• Before the Appointment: Your name, contact details, and any personal photographs you provide through online inquiries or social media platforms.
• During the Appointment: Personal information including your name, address, date of birth, email, gender, spoken languages, medical history, and any relevant health or family history.
• Post-Treatment Follow-Up: Information regarding your concerns, complications, and feedback on treatments received.

Sensitive Information:

We may collect sensitive information, including medical history, with your explicit consent, to ensure the safe and effective delivery of cosmetic injectable treatments. Sensitive information is collected only where necessary or as required by law.

Emergency Contact Information:

We may request the contact details of an emergency contact, particularly for medical or aesthetic treatments that may have associated risks. This information will be used solely in case of emergency.

You have the right to remain anonymous or use a pseudonym when interacting with us; however, doing so may affect our ability to provide certain services.

Use and Disclosure of Personal Information

We collect, use, and disclose your personal information to:

• Provide personalised cosmetic injectable treatments.
• Assess your medical suitability for treatment and ensure your safety during and after procedures.
• Coordinate care plans and communicate with other healthcare providers (with your consent).
• Schedule and manage appointments, including post-treatment follow-ups.
• Communicate with you regarding our services, promotional material, and educational resources.
• Handle billing, payment, and administrative functions.

Third-Party Disclosure:

We may disclose your personal information to external healthcare providers, such as your GP, to ensure your treatment is safe and in alignment with your broader health plan. We will only share this information with your explicit consent unless required by law.

We do not sell your personal information and will only share it with third parties necessary to provide services, including outsourced providers, legal and regulatory bodies, and professional advisors where required by law.

Data Access and Quality

We take reasonable steps to ensure the personal information we collect is accurate, complete, and up-to-date. You may request access to the personal information we hold about you at any time by contacting us via email, phone, or in person. If any information is inaccurate, you may request corrections.

Should you wish to access your personal data, we may charge a fee for searching and providing access to this information.

Data Security

We are committed to protecting your personal and sensitive health information from misuse, loss, and unauthorised access, modification, or disclosure. The security measures we use include:

• Electronic storage systems with encryption, password protection, and secure databases.
• Access restricted to authorised personnel only (e.g., injectors, office staff involved in your care).
• Regular training of staff on confidentiality and privacy practices.

We will retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. Once this information is no longer required, we will take steps to securely destroy it.

Incorporation of Privacy Policy into Timely Booking System

Our privacy policy is available through our online booking system, Timely. This ensures that all clients have the opportunity to review and consent to our data collection practices before booking any treatments. By using the booking system, you agree to the collection and handling of your personal data as outlined in this Privacy Policy.

Overseas Transfer of Data

We may use third-party service providers with servers located overseas for the purpose of storing personal data. If your personal information is transferred overseas, we ensure that these providers uphold privacy principles similar to the Australian Privacy Principles. You will be deemed to have consented to this transfer if you provide us with personal information.

Cookies

We may use cookies on our website to enhance your experience. Cookies are small text files stored on your device that help us monitor website traffic and understand user preferences.

Access to and Correction of Information

You may request access to, or ask us to correct, the personal information we hold about you. Requests should be made in writing to the contact details provided below. We will respond to such requests within a reasonable timeframe.

If we are unable to provide you access or make corrections, we will provide reasons for our decision.

Data Breach Protocol

In the unlikely event of a data breach involving your personal or sensitive health information, we will notify you as soon as practicable and take all reasonable steps to minimise any potential harm.

Complaints and Further Information

If you have a complaint regarding our handling of your personal information, or any questions about this Privacy Policy, please contact us:

• Email: [email protected]
• Phone: 0456 259 678
• In person: 10/129 Sheridan St, Cairns City

We will review and respond to complaints within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Information on complaints to the OAIC can be found at oaic.gov.au or by calling 1300 363 992.

Cancellation Policy

We understand that life can be unpredictable. However, to maintain our scheduling and service quality, we require a minimum of 48 hours’ notice for any cancellations or rescheduling.

• Deposit Forfeiture: If you cancel or reschedule your appointment within 48 hours of the scheduled time without a valid reason, your deposit will be forfeited. If you provide more than 48 hours’ notice, your deposit can be applied to a future appointment or refunded.
• Unconfirmed Appointments: To ensure a smooth scheduling process, appointments that have not been confirmed by 12PM the day before will automatically be removed from the calendar, and your deposit forfeited as per our booking policy.

Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. We encourage you to review the policy periodically.

Last updated: 10 Oct 2024